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Customer Service
800.264.7827
Technical Support
Call: 800.733.2203
Email: techservice@partstown.com
Authorized Service Agents
Website: https://www.middlebyadvantage.com/find-authorized-service/search
Parts Ordering
Website: https://partstown.com
Star Brands Operations
265 Hobson Street
Smithville, TN 37166
Leadership Team
Kevin Brown | President
Anthony Brewer | Director of Operations
Tripp Hess | VP, Finance
Carrie Cantrell | Controller
Joe Carcione | VP, Group Sales
Kara Davis | Group Director of Human Resources and Safety
Sleiman Abdallah | VP, Engineering
Ronnie Morgan | Director of Service
Sales Team
Rocky Brock | VP, Chain Accounts
Steve Lombardo | VP, Chain Accounts
Jeff Mote | VP, Regional Sales
Dale Attili | VP, Regional Sales
Valerie Hanson | VP, Regional Sales
Mitch Tisher | VP, Regional Sales
Rene Boschin | VP, International Sales
Ben Bishop | VP, Ventless Sales
Jenna Reynolds | Sales Coordinator
Stephanie Bossung | VP, Marketing
Chef Shelby Briggs | Director of Culinary
Customer Service Team
Sonya Brown | Customer Service Team Lead, Chain & International Support
Tia Turner | Customer Service Rep, Chains & International Support
Sonya Parsley | West Coast Customer Service
Tonya Cantrell | Northeast Customer Service
Angela Lehman | Midwest Customer Service
Heather Young | Southeast Customer Service
Whit Davis | Technical Service Coordinator
